Ground Transportation Authority Announces New Suggested Bill of Rights and Duty of Care
New York, New York (February 26, 2019) – The National Limousine Association (NLA), the industry-leading non-profit organization responsible for and dedicated to representing the interests of the private driver transportation industry, today published revisions to the organization’s passenger Bill of Rights and driver Duty of Care. Continuing a legacy of highlighting and promoting safety in the industry, the NLA strongly encourages all operators, drivers, legislators and passengers to take notice.
The amendments directly reflect and align with the National Transportation Safety Board’s recently reiterated recommendations concerning safety briefings, certification transparency and safety belts. With these revisions, the NLA advocates for stricter safety standards and calls for universal regulations for the private ground transportation industry (inclusive of ride-hail application services, such as Uber and Lyft).
Pertaining to the Bill of Rights, it is the NLA’s belief that all passengers of any chauffeured vehicle are entitled to the following, and should have the right to request that their prearranged car service and driver to provide:

  1. Proof of proper commercial-for-hire licensing and certifications as governed by local, state and federal regulations
  2. Proof that the vehicle has undergone regular inspections, is certified safe, and mechanically sound
  3. Information concerning the passenger and total load limit of the vehicle
  4. A safe and courteous driver that obeys all traffic laws with proof of commercial vehicle insurance
  5. A fully-vetted and trained driver that has undergone official criminal background checks and pre-hire drug testing
  6. A pre-trip safety briefing – given either verbally or by video, as per individual state regulations – that details locations of emergency exits, and any applicable emergency procedures
  7. Access to fully functioning seatbelts for all passengers, as well as a child safety seat restraint system, in accordance with state regulations
  8. Ready access to the transportation service provider, via email, telephone or in-person, of the ground transportation service to voice any concerns or complaints that arise before, during and after the ride
  9. A quoted fare for your trip and a final charge that matches that agreed-upon amount (except in cases of changes in trip itinerary or duration)
  10. Air conditioning or heat on request
    Regarding the Duty of Care, all ground transportation services and drivers, whose vehicles include but are not limited to sedans, SUVs, vans, mini-coaches or buses should adopt the following strongly suggested practices.
    Drivers should be properly screened, licensed and trained, which includes the following:
  11. Criminal background and security check by a certified agency or equivalent
  12. Pre-hire drug testing and random testing program, when required by USDOT
  13. Driver training program that includes driver duties, customer service, safety and defensive driving skills
  14. Certified medical examination, as required by local, state and federal regulations
    Ground transportation vehicles should be properly licensed, safe, and commercially insured which includes the following:
  15. Proper supervision, retraining and discipline when appropriate
  16. Commercial insurance with liability coverage, as required by local, state and federal regulations
  17. Proper licensing permits
  18. Proper modification certification (if applicable)
  19. Motor vehicle inspections, as required by local, state and federal regulations
    The NLA is committed to raising existing accepted standards so a horrific tragedy such as this never happens again.
    “Passenger safety and security is paramount to ensuring that we are protecting lives on our nation’s roadways,” said Gary Buffo, President of the National Limousine Association. “As a leader in the industry, the NLA will continue to push for a recognized operating procedure throughout the country when it comes to safety, while also ensuring that those who put a priority on safety are not financially penalized. Fortifying our Duty of Care & Bill of Rights demonstrates our association’s commitment to strict protocol and the safety of our riders.”
    Through its public-facing Ride Responsibly initiative founded in 2015, The NLA has formed numerous partnerships to advocate for stricter standards in safety, privacy and accountability, particularly as it relates to ride-hailing apps that do not perform proper service-provider background checks, and which do not adhere to safety, privacy and labor standards.
    The National Limousine Association is a non-profit organization responsible for and dedicated to representing the interests of the private driver transportation industry at the global, national, state, and local level. It is the unified voice of this industry – linking transportation industry professionals from owners and operators to suppliers, manufacturers, regional and state limousine associations. With more than 2,000 NLA members, the Association is committed to exceeding expectations with regards to professionalism, transportation efficiency and safe riding.
    For additional information on the NLA, please visit
    The Ride Responsibly campaign is an unprecedented effort to bridge an industry-wide gap between the rights of passengers and the responsibilities of service providers. The campaign establishes best safety practices for prearranged car services and ride-hailing app car services such as Lyft and Uber. This initiative by the National Limousine Association is designed to help address growing public concern and provide a forum for all to voice their views on the ground transportation industry. The program focuses on educating both service providers and the public about regulations, legislation and best practices within the industry. The goal is to empower and inform the public at large, and drivers and operators alike with the necessary tools to Ride Responsibly.
    For additional information on Ride Responsibly™, please visit
    Media Queries:
    EVINS Communications
    Matthew Berritt: (212) 377-3577
    David Harrison: (212) 377-3584